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Do you know what really grinds my gears? No, tell us, we really want to know!

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Old 28-10-2012, 06:33 PM   #1
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Transglobal ****s

I sent a pallet to Luxembourg
The best price I could get was 120 posted
They picked it up during the week and after 10 days the seller asked me were the pallet was I checked my email for the tracking info looked at the tracking info and it said couldn't deliver . Something to do with not giving them a contact number but i gave them my contact number. I gave the buyer the tracking info too he said that there was noting posted throw the door

Also it say something about trying to contact (yes 2 emails) I never check my email anyway

I called them the next day too see what's happening they tell me there sending the parcel back too me plus there's going to be a 120 charge just to return it

I now have the pallet with all the stuff

Were do I stand

Plus what do I do with the buyer

Help please
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Old 28-10-2012, 08:27 PM   #2
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surely the contact number would be for the person the pallet is being delivered to, not from. Otherwise they would be getting to where ever its supposed be's general area then calling you to say where do you want it. Give them a call or check with Moonshine for advice

plus you will need to check emails more often as they have clearly sent you emails to explain
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Old 28-10-2012, 09:53 PM   #3
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I didn't have a contact number for the delivery that's why i put mine down surely they could have called to tell me that's why u give them a contact number

Surly they should keep the pallet for at least more than a few days before sending back
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Old 28-10-2012, 10:00 PM   #4
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Why didn't they deliver it anyway Ross? Was it that no one was home?


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Old 28-10-2012, 10:01 PM   #5
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surely if your sending a pallet to a different country you make sure you have a contact number first??

or just me lol
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Old 28-10-2012, 10:07 PM   #6
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Why didn't they deliver it anyway Ross? Was it that no one was home?


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they said they had no contact number they didn't even try to deliver because no note was left
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Old 28-10-2012, 10:10 PM   #7
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surely if your sending a pallet to a different country you make sure you have a contact number first??

or just me lol
Ok I didn't have a contact number but surely they should keep it for more than a few days and not just send it back without asking
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Old 28-10-2012, 10:13 PM   #8
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they said they had no contact number they didn't even try to deliver because no note was left
I'm my opinion and from everything I have ever sent, a contact number is for if they can't make delivery, the fact they never even attempted means they broke the contract. You supplied a contact number, yes it was for you but the didn't call and they should of called or attempted to deliver.

I would take this further and sure as hell wouldn't be paying 120 when they never even attempted delivery, the person picking it up should have refused it if there was no contact details anyway but they never.


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Old 28-10-2012, 11:04 PM   #9
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So the item has been paid from the buyer what do I do give him full refund or only the item price

No idea

Because I'm never getting that money back
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Old 28-10-2012, 11:10 PM   #10
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you refund him what he paid in full. What ever he paid you, give him it back.
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Old 28-10-2012, 11:16 PM   #11
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Was thinking that

Is there anything I can do or just take loss
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Old 28-10-2012, 11:16 PM   #12
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So the item has been paid from the buyer what do I do give him full refund or only the item price

No idea

Because I'm never getting that money back
Well he wouldn't give you a contact number, so part of the blame lies with him for not providing the correct details and my question would be why?


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Old 28-10-2012, 11:20 PM   #13
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I think it was forgotten about when I got all his details
I should have asked for it before I sent it

And when i paid I never throught it would be a problem
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Old 28-10-2012, 11:23 PM   #14
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Will never send anything abroad again

Refund will be sent
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Old 28-10-2012, 11:27 PM   #15
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I don't think the company picking it up should of accepted it without a number if that's their policy? I would look into this further mate as they accepted it without a contact number so can't then turn round and say it should of had one.


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