Skyline Owners Forum banner

1 - 20 of 35 Posts

·
Super Moderator
Joined
·
8,969 Posts
Discussion Starter #1
Grrr! had no land-line/broadband since yesterday afternoon, report to BT and get told that its been noted and it wont be back on until Monday!!!!!!!!!!

I am guessing that they haven't had sufficient fault reports to get anyone out quickly, we have an antiquated box at the end of our village, containing a nightmare birds nest of wiring, I don't think anyone has bothered to even try and sort it for years, and they are putting it off until the fiber optic conversion late next year,
The trouble is that every time somebody reports a fault, some useless twat goes in there and buggers about, fixes one fault and creates another, and so it goes on!

Sorry rant over.
 

·
Registered
Joined
·
116 Posts
Grrr! had no land-line/broadband since yesterday afternoon, report to BT and get told that its been noted and it wont be back on until Monday!!!!!!!!!!

I am guessing that they haven't had sufficient fault reports to get anyone out quickly, we have an antiquated box at the end of our village, containing a nightmare birds nest of wiring, I don't think anyone has bothered to even try and sort it for years, and they are putting it off until the fiber optic conversion late next year,
The trouble is that every time somebody reports a fault, some useless twat goes in there and buggers about, fixes one fault and creates another, and so it goes on!

Sorry rant over.
http://www.mobileshop.com/blog/wp-content/uploads/2008/03/buzby-bt-phone-story.bmp Obviously not your favourite fella at the moment TR..! :)
 

·
Moderator
Joined
·
12,294 Posts
Drive into it and flatten it, they'll have no choice but to replace it then. ;)

I know there's normally plenty of work on for us to do, but were you given an appointment, or just told that we'd fix it by Monday? If it's the latter, we could even get sent out tomorrow once we run out of appointments. But yeah, it pisses us off when cabinets are left in a state too, but they don't give us the budget or even time to put them right normally. Happens all over the country unfortunately.

So run over it. :)
 

·
Seasoned Member
Joined
·
9,055 Posts
Don't get me started on BT and their services...... as an ex employee I certainly can tell you they couldn't arrange a piss up in a brewery! They outsoruce everything.... even half of their moblie workforce are contractors.

My problem is their claimed speeds..... Infinity 2 80/20meg now, at my folks house, with their old 50 year's or more copper they are achieving the full speed, from an exchange that is over 1.5 miles away..... Now at my Girlfriends house which is only 10 years old and the exchange is less than 1 mile away, she is only obtaining 27meg down and 7meg up.

We've had 3 BT engineers here and despite them managing 32meg for 3 weeks, it's now back down to below 30...... and they cannot give me an actual answer why! LOL
 

·
Central Scotland Area Rep
Joined
·
2,447 Posts
virgin media thats all im saying

after a few teething probs when i first signed up and a couple of bill cock ups been hastle free for nearly 5 years
 

·
Moderator
Joined
·
12,294 Posts
Don't get me started on BT and their services...... as an ex employee I certainly can tell you they couldn't arrange a piss up in a brewery! They outsoruce everything.... even half of their moblie workforce are contractors.

My problem is their claimed speeds..... Infinity 2 80/20meg now, at my folks house, with their old 50 year's or more copper they are achieving the full speed, from an exchange that is over 1.5 miles away..... Now at my Girlfriends house which is only 10 years old and the exchange is less than 1 mile away, she is only obtaining 27meg down and 7meg up.

We've had 3 BT engineers here and despite them managing 32meg for 3 weeks, it's now back down to below 30...... and they cannot give me an actual answer why! LOL
As a current employee I can tell you they just haven't sent the right engineer yet. ;)

I have 80/20 at my house with no issue, but then I put it in instead of those bloody contractors! Do you have any pictures of how things are currently plugged in, know your sync speed, noise margin, attenuation, etc?
 

·
Super Moderator
Joined
·
8,969 Posts
Discussion Starter #7
virgin media thats all im saying

after a few teething probs when i first signed up and a couple of bill cock ups been hastle free for nearly 5 years
I am just biding my time until they get the fiber optics in, and then its by by BT and sky, and hello Virgin.

And you lot moan about 30mb download, you should try 6 !!!!!!!!:disappointed:
 

·
Moderator
Joined
·
12,294 Posts
You sure you can even get virgin in your area mate? From your description of your area it sounds like you're not in a largely built up area, and a bit of a distance from the exchange if you're only getting 6mb? If so, chances are virgin won't even have any network where you are. They'd still take your money for a line and broadband, but it'd still be using the BT network so no further forward. I've heard they aren't any better to deal with either. Luck of the draw really, depends on your location and if you have to repeatedly deal with them. The same can be said for all of them of course, but that's why I'm in a job. :)
 

·
Super Moderator
Joined
·
8,969 Posts
Discussion Starter #10
You sure you can even get virgin in your area mate? From your description of your area it sounds like you're not in a largely built up area, and a bit of a distance from the exchange if you're only getting 6mb? If so, chances are virgin won't even have any network where you are. They'd still take your money for a line and broadband, but it'd still be using the BT network so no further forward. I've heard they aren't any better to deal with either. Luck of the draw really, depends on your location and if you have to repeatedly deal with them. The same can be said for all of them of course, but that's why I'm in a job. :)
I thought that Virgin used fiber optics to supply their TV and broadband package? we are literally 1-1'5 mls away from an exchange, only 3 mls outside Kings Lynn, and the BT FO changeover schedule says late 2015.

I think most of our problems come from the devil box ate the end of the road, going to have to bribe one of the big sand trucks that use this road to err accidentally nudge it.;)
 

·
Moderator
Joined
·
12,294 Posts
I thought that Virgin used fiber optics to supply their TV and broadband package? we are literally 1-1'5 mls away from an exchange, only 3 mls outside Kings Lynn, and the BT FO changeover schedule says late 2015.

I think most of our problems come from the devil box ate the end of the road, going to have to bribe one of the big sand trucks that use this road to err accidentally nudge it.;)
Only in built up areas where they've put their own cables under the ground, but they only use fibre for a bit of it, and the rest is coax. Whereas we use fibre to the cabinet and it then use the phone wiring from there to the customer. Obviously, the closer to the cabinet the better. We do offer fibre all the way too in some areas, so you never know...

For now, if you're only a mile or two away from the exchange (not the cabinet), then you should be able to get more than 6mb. Before it got knocked off, what was your connection speed, etc? Got adsl filters everywhere you should? A crap cabinet can obviously cause problems though, especially now we let contractors in them too.
 

·
Registered
Joined
·
384 Posts
My FO died a few weeks back - when I finally got a BT engineer out he found that someone round the corner had just had FO installed, and in setting up their line, whoever set them up had disconnected my FO along with about 3-4 others!
 

·
Moderator
Joined
·
12,294 Posts
My FO died a few weeks back - when I finally got a BT engineer out he found that someone round the corner had just had FO installed, and in setting up their line, whoever set them up had disconnected my FO along with about 3-4 others!
Yep, happens a lot, good old contractors. Each pair of wires is numbered, but it seems they can't count too well, nor can they be arsed to connect anything back up again if they realise that's not their pair that they've just cut into.
 

·
Registered
Joined
·
384 Posts
That's pretty much word for word what engineer said Lol.

For various reasons had engineers out 5-6 times in last 6 months or so and can def tell if they're BT or not!
 

·
Moderator
Joined
·
12,294 Posts
That's pretty much word for word what engineer said Lol.

For various reasons had engineers out 5-6 times in last 6 months or so and can def tell if they're BT or not!
Technically, none of us are called BT nowadays, we're called Openreach instead, so we repair all of them (except for virgin's own network). BT are simply a provider who sells their services down our network, the same as the rest of them. So no matter who you go with, it's normally our lines you're on, so moving providers doesn't normally achieve much unless you're getting a better deal. Virgin being the only exception in built up areas where they've bothered to run their own cables. Customer service tends to be fair to crap all round, but of course they do sometimes get it right. For the times they can't, that's where we come in. Job security. :)
 

·
Super Moderator
Joined
·
8,969 Posts
Discussion Starter #19
Sounds like we are all fooked then, kind of makes you wonder how anything works.
 

·
Moderator
Joined
·
12,294 Posts
LOL, you do wonder, when you bear in mind a lot of the network is decades old! That said, the copper network, which also has a load of aluminium in it, isn't the only network we have. So even if we did manage to totally do away with the copper network at some point in time, there'll still be plenty to keep people like me busy.
 
1 - 20 of 35 Posts
Top