Skyline Owners Forum banner

1 - 8 of 8 Posts

·
Registered
Joined
·
261 Posts
Discussion Starter #1
Actual call centre conversations !!!!!

Customer: 'I've been ringing 0800 2100 for two days and can't get through to enquiries, can you help?'.
Operator: 'Where did you get that number from, sir?'.
Customer: 'It was on the door to the Travel Centre'.
Operator: 'Sir, they are our opening hours'.
-----------------------------------------------------------------------------------------------------------------
Samsung Electronics
Caller: 'Can you give me the telephone number for Jack?'
Operator: 'I'm sorry, sir, I don't understand who you are talking about'.
Caller: 'On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?'
Operator: 'I think you mean the telephone point on the wall'.
----------------------------------------------------------------------
RAC Motoring Services
Caller: 'Does your European Breakdown Policy cover me when I am travelling in Australia ?'
Operator: ' Doesn't the product name give you a clue?'
----------------------------------------------------------------------
Caller (enquiring about legal requirements while travelling in France ):
'If I register my car in France , do I have to change the steering wheel to the other side of the car?'
----------------------------------------------------------------------
Directory Enquiries
Caller: 'I'd like the number of the Argoed Fish Bar in Cardiff please'.
Operator: 'I'm sorry, there's no listing. Is the spelling correct?'
Caller: 'Well, it used to be called the Bargoed Fish Bar but the 'B' fell off'.
----------------------------------------------------------------------
Then there was the caller who asked for a knitwear company in Woven.
Operator: 'Woven? Are you sure?'
Caller: 'Yes. That's what it says on the label; Woven in Scotland '.
----------------------------------------------------------------------
On another occasion, a man making heavy breathing sounds from a phone box told a worried operator:
'I haven't got a pen, so I'm steaming up the window to write the number on'.
----------------------------------------------------------------------
Tech Support: 'I need you to right-click on the Open Desktop'.
Customer: 'OK'.
Tech Support: 'Did you get a pop-up menu?'.
Customer: 'No'.
Tech Support: 'OK. Right-Click again. Do you see a pop-up menu?'
Customer: 'No'.
Tech Support: 'OK, sir. Can you tell me what you have done up until this point?'.
Customer: 'Sure. You told me to write 'click' and I wrote 'click''.
----------------------------------------------------------------------
Tech Support: 'OK. In the bottom left hand side of the screen, can you see the 'OK' button displayed?'
Customer: 'Wow. How can you see my screen from there?'
----------------------------------------------------------------------
Caller: 'I deleted a file from my PC last week and I have just realised that I need it. If I turn my system clock back two weeks will I have my file back again?'.
---------------------------------------------------------------------- -------------------------------------------
There's always one. This has got to be one of the funniest things in a long time. I think this guy should have been promoted, not fired. This is a true story from the Word Perfect Helpline, which was transcribed from a recording monitoring the customer care department. Needless to say the Help Desk employee was fired; however, he/she is currently suing the Word Perfect organization for 'Termination without Cause'.
Actual dialogue of a former WordPerfect Customer Support employee. (Now I know why they record these conversations!):

Operator: 'Ridge Hall, computer assistance; may I help you?'
Caller: 'Yes, well, I'm having trouble with WordPerfect.'
Operator: 'What sort of trouble??'
Caller: 'Well, I was just typing along, and all of a sudden the words went away.'
Operator: 'Went away?'
Caller: 'They disappeared.'
Operator: 'Hmm So what does your screen look like now?'
Caller: 'Nothing.'
Operator: 'Nothing??'
Caller: 'It's blank; it won't accept anything when I type.'
Operator: 'Are you still in WordPerfect, or did you get out??'
Caller: 'How do I tell?'
Operator: 'Can you see the C: prompt on the screen??'
Caller: 'What's a sea-prompt?'
Operator: 'Never mind, can you move your cursor around the screen?'
Caller: 'There isn't any cursor: I told you, it won't accept anything I type.'
Operator: 'Does your monitor have a power indicator??'
Caller: 'What's a monitor?'
Operator: 'It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on??'
Caller: 'I don't know.'
Operator: 'Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that??'
Caller: 'Yes, I think so.'
Operator: 'Great. Follow the cord to the plug, and tell me if it's plugged into the wall.
Caller: 'Yes, it is.'
Operator: 'When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one??'
Caller: 'No.'
Operator: 'Well, there are. I need you to look back there again and find the other cable.'
Caller: 'Okay, here it is.'
Operator: 'Follow it for me, and tell me if it's plugged securely into the back of your computer.'
Caller: 'I can't reach.'
Operator: 'Uh huh. Well, can you see if it is??'
Caller: 'No.'
Operator: 'Even if you maybe put your knee on something and lean way over??'
Caller: 'Oh, it's not because I don't have the right angle - it's because it's dark.'
Operator: 'Dark??'
Caller: 'Yes - the office light is off, and the only light I have is coming in from the window.
' Operator: 'Well, turn on the office light then.'
Caller: 'I can't.'
Operator: 'No? Why not??'
Caller: 'Because there's a power failure.'
Operator: 'A power......... A power failure? Aha, Okay, we've got it licked now.
Do you still have the boxes and manuals and packing stuff your computer came in??'
Caller: 'Well, yes, I keep them in the closet.'
Operator: 'Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from.'
Caller: 'Really? Is it that bad?'
Operator: 'Yes, I'm afraid it is.'
Caller: 'Well, all right then, I suppose. What do I tell them??'
Operator: 'Tell them you're too f --- ing stupid to own a computer!!!!!'
 

·
Forum loiterer!
Joined
·
1,707 Posts
:funny: Harsh !.... but fair :funny:
 
P

·
Guest
Joined
·
0 Posts
That guy should have been sainted not fired. I'm surprised he went on for that long. I would have just said 'call back when you get a clue!'.
 

·
Registered
Joined
·
1,914 Posts
Funny. Does anyone remember these......

The following are accounts of actual exchanges between airline pilots and control towers around the world. Remember that the conversations are heard by all pilots on that frequency in that area.


Tower: "Delta 351, you have traffic at 10 o'clock, 6 miles!"
Delta 351: "Give us another hint! We have digital watches!"



"TWA 2341, for noise abatement turn right 45 Degrees."

"Centre, we are at 35,000 feet. How much noise can we make up here?"

"Sir, have you ever heard the noise a 747 makes when it hits a 727?"




From an unknown aircraft waiting in a very long takeoff queue: "I'm f...ing bored!"

Ground Traffic Control: "Last aircraft transmitting, identify yourself immediately!"

Unknown aircraft: "I said I was f...ing bored, not f...ing stupid!"





O'Hare Approach Control to a 747: "United 329 heavy, your traffic is a Fokker, one o'clock, three miles, Eastbound."

United 329: "Approach, I've always wanted to say this... I've got the little Fokker in sight."





A student became lost during a solo cross-country flight. While attempting to locate the aircraft on radar, ATC asked, "What was your last known position?"

Student: "When I was number one for takeoff."





A DC-10 had come in a little hot and thus had an exceedingly long roll out after touching down. San Jose Tower Noted: "American 751, make a hard right turn at the end of the runway, if you are able. If you are not able, take the Guadeloupe exit off Highway 101, make a right at the lights and return to the airport."





There's a story about the military pilot calling for a priority landing because his single-engine jet fighter was running "a little peaked."

Air Traffic Control told the fighter jock that he was number two, behind a B-52 that had one engine shut down.

"Ah," the fighter pilot remarked, "The dreaded seven-engine approach."





Taxiing down the tarmac, a DC-10 abruptly stopped, turned around and returned to the gate. After an hour-long wait, it finally took off.

A concerned passenger asked the flight attendant, "What, exactly, was the problem?"

"The pilot was bothered by a noise he heard in the engine," explained the flight attendant.

"It took us a while to find a new pilot."





A Pan Am 727 flight waiting for start clearance in Munich overheard the following:

Lufthansa (in German): "Ground, what is our start clearance time?"

Ground (in English): "If you want an answer you must speak in English."

Lufthansa (in English): "I am a German, flying a German airplane, in Germany. Why must I speak English?"

Unknown voice from another plane (in a beautiful British accent): "Because you lost the bloody war."






Tower: "Eastern 702, cleared for takeoff, contact Departure on frequency 124.7"

Eastern 702: "Tower, Eastern 702 switching to Departure. By the way, after we lifted off we saw some kind of dead animal on the far end of the runway."

Tower: "Continental 635, cleared for takeoff behind Eastern 702, contact Departure on frequency 124.7. Did you copy that report from Eastern 702?"

Continental 635: "Continental 635, cleared for takeoff, roger; and yes, we copied Eastern... we've already notified our caterers."


Re: Airline Pilot Funnies Phyxius:


One day the pilot of a Cherokee 180 was told by the tower to hold short of the active runway while a DC-8 landed. The DC-8 landed, rolled out, turned around, and taxied back past the Cherokee.

Some quick-witted comedian in the DC-8 crew got on the radio and said, "What a cute little plane. Did you make it all by yourself?"

The Cherokee pilot, not about to let the insult go by, came back with a real zinger: "I made it out of DC-8 parts. Another landing like yours and I'll have enough parts for another one."





The German air controllers at Frankfurt Airport are renowned as a short-tempered lot. They not only expect one to know one's gate parking location, but how to get there without any assistance from them.

So it was with some amusement that we (a Pan Am 747) listened to the following exchange between Frankfurt ground control and a British Airways 747, call sign Speedbird 206.

Speedbird 206: "Frankfurt, Speedbird 206 clear of active runway."
Ground: "Speedbird 206. Taxi to gate Alpha One-Seven."

The PA 747 pulled onto the main taxiway and slowed to a stop.

Ground: "Speedbird, do you not know where you are going?"
Speedbird 206: "Stand by, Ground, I'm looking up our gate location now."
Ground (with quite arrogant impatience): "Speedbird 206, have you not been to Frankfurt before?"
Speedbird 206 (coolly): "Yes, twice in 1944, but it was dark, -- And I didn't land."





While taxiing at London's Gatwick Airport, the crew of a US Air flight departing for Ft. Lauderdale made a wrong turn and came nose to nose with a United 727. An irate female ground controller lashed out at the US Air crew, screaming: "US Air 2771, where the hell are you going?! I told you to turn right onto Charlie taxiway! You turned right on Delta! Stop right there. I know it's difficult for you to tell the difference between C and D, but get it right!"

Continuing her rage to the embarrassed crew, she was now shouting hysterically: "God! Now you've screwed everything up! It'll take forever to sort this out! You stay right there and don't move till I tell you to! You can expect progressive taxi instructions in about half an hour, and I want you to go exactly where I tell you, when I tell you, and how I tell you! You got that, US Air 2771?"

"Yes, ma'am," the humbled crew responded.

Naturally, the ground control communications frequency fell terribly silent after the verbal bashing of US Air 2771.

Nobody wanted to chance engaging the irate ground controller in her current state of mind. Tension in every cockpit out around Gatwick was definitely running high.

Just then an unknown pilot broke the silence and keyed his microphone, asking: "Wasn't I married to you once?"
 

·
Registered
Joined
·
1,914 Posts
or these........

Genuine Council Complaints
extracts from letters sent to various Councils and Housing Associations throughout the U.K.


I want some repairs done to my cooker as it has backfired and burnt my knob off.

I wish to complain that my father hurt his ankle very badly when he put his foot in the hole in his back passage and their 18 year old son is continually banging his balls against my fence.

I wish to report that tiles are missing from the outside toilet roof. I think it was bad wind the other night that blew them off.

My lavatory seat is cracked, where do I stand.

I am writing on behalf of my sink, which is coming away from the wall.

Will you please send someone to mend the garden path. My wife tripped and fell on it yesterday and now she is pregnant. We are getting married in September and she would like it in the garden before we move house.


I request permission to remove my drawers in the kitchen.

50% of the walls are damp, 50% have crumbling plaster and the rest are plain filthy.

I am still having problems with smoke in my new drawers.

The toilet is blocked and we cannot bath the children until it is cleared.

Will you please send a man to look at my water, it is a funny colour and not fit to drink.

Our lavatory seat is broken in half and is now in three pieces.

Would you please send a man to repair my spout. I am an old age pensioner and need it badly.

I want to complain about the farmer across the road; every morning at 6a.m., his cock wakes me up and now it's getting too much for me.

The man next door has a large erection in the back garden, which is unsightly and dangerous.

Our kitchen floor is damp. We have two children and would like a third, so please send someone round to do something about it.

I am a single woman living in a downstairs flat and would you please do something about the noise made by the man I have on top of me every night.

Please send a man with the right tool to finish the job and satisfy my wife.

I have had the Clerk of the Works down on the floor six times, but I still have no satisfaction.

This is to let you know that our lavatory seat is broken and we can't get BBC2.

My bush is really overgrown around the front and my back passage has fungus growing in it.
 
1 - 8 of 8 Posts
Top