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Seasoned Member
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9,055 Posts
Discussion Starter #1
Dear Admin Team,

I have an idea I would like to run by you for consideration, and I have this idea with the best interests of the "COMMUNITY" at heart.

So based on that, please do not Delete my thread or posts if asked to by any traders.

Would it be possible to change the Forum from Free / Trader Paid to Yearly User subscription based?

The way I see it the help and advice you get on here from community members is far more valuable than the products and services offered by some traders.

I also think that your return would be greater as there are more community members than traders. This would also resolve issues with "Dodgy" members as they are less likely to pay a subscription.

You could also make the Private sales section available to subscribed members only as well. You could then reduce the fee's to traders and thus secure more authorised traders in the process as introducing fee's would not lower your bottom line it would increase it.

Thus lessening the chances for someone to rip another member off just because they meet the 100 post rule, sure keep non subscribed members but limit their access to certain areas of the forum, if fee's are linked to Paypal and that's the payment method you use, then you will not have the same problems that have plagued the forum for so many years (rogue traders).

And what about current admin/moderator roles, is it not about time we changed things up a bit and promoted some moderators and renewed the administrator line up. We could even promote some longtime standing members to moderators.

Just food for thought, but it would be great to get your feedback on my idea?
 

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Administrator
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14,725 Posts
As far as I know and understand the forum has always been free and always will be and there is no plans to change this, If people want a paid club then there is GTROC or skyline-owners-club.

Also I think there is enough traders and pricing for trading is cheap enough compared to a lot of forums this size.
 

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Seasoned Member
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9,055 Posts
Discussion Starter #3
The problem with the forum being FREE is that it relies on traders and as such traders are given priority over members. Which is wrong on so many levels for an online "community" in my opinion.

The community is built on it's members and honesty between them, disputes between traders and members always go in favor of the traders here. You yourself Bruce had my comments removed from a "General" topic about insurance because one of the Traders asked for the comments to be removed.

I also received a warning for this, are you saying that is not true and you have not sided and given priority to the trader?
 

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Administrator
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14,725 Posts
The problem with the forum being FREE is that it relies on traders and as such traders are given priority over members. Which is wrong on so many levels for an online "community" in my opinion.

The community is built on it's members and honesty between them, disputes between traders and members always go in favor of the traders here. You yourself Bruce had my comments removed from a "General" topic about insurance because one of the Traders asked for the comments to be removed.

I also received a warning for this, are you saying that is not true and you have not sided and given priority to the trader?
I haven't had your comments removed from anything, I don't need to have them removed if I thought something was out of order I would just remove it and send you a PM explaining the situation.

It's clear to see you seem to have a problem with Aplan, a member posts how happy he is with the service he's received and you go on the negative troll rather than passing on by the thread.
 

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Seasoned Member
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9,055 Posts
Discussion Starter #5 (Edited)
Okay so who removed my comments from that thread in the "general" section of the forum? You have visibility in your logs for audit. Which administrator or Moderator removed the posts and for what reason did they give?

Your A plan insurance posts. said:
Not quite sure why but admin have requested that you posts on the A plan thread be deleted and you be warned not to post on a plans threads, as they suspect you have a problem with them? and don't want the fallout on the forum.

Don't shoot the messenger, I personally thought that the question asked was OK but not relevant to that particular thread.

Why not just post up the question in the general insurance section for any broker to answer?
I find it very odd, that after A-Plan and yourself post in that thread my comments are removed. When my comments do not point to any one insurance broker, they were general comments in a general thread.

Not at all and you are very wrong to claim such a thing Bruce, your opinion is that I have a problem with a trader, I do not.... if I did I'd be going to the governing body that regulates those traders not posting on a forum as a "troll" as you put it. It's a public forum, people use it to share information, post comments and debate. I have a problem with how traders are put above community members, when the community should be the ones protected from these kinds of trading and underhanded tactics.

There are other comments about insurance on said thread and yet they remain?!! My comments were in response to other comments, hence the nature of a conversation / debate. It was not in the Insurance Deals section and so I see no reason why "You Admin" deem them to be inappropriate and thus remove them.

They were removed because a certain trader has requested them to be removed, but you are never going to admit that, as you want to save face.
 

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Administrator
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14,725 Posts
Okay so who removed my comments from that thread in the "general" section of the forum? You have visibility in your logs for audit. Which administrator or Moderator removed the posts and for what reason did they give?



I find it very odd, that after A-Plan and yourself post in that thread my comments are removed. When my comments do not point to any one insurance broker, they were general comments in a general thread.

Not at all and you are very wrong to claim such a thing Bruce, your opinion is that I have a problem with a trader, I do not.... if I did I'd be going to the governing body that regulates those traders not posting on a forum as a "troll" as you put it. It's a public forum, people use it to share information, post comments and debate. I have a problem with how traders are put above community members, when the community should be the ones protected from these kinds of trading and underhanded tactics.

There are other comments about insurance on said thread and yet they remain?!! My comments were in response to other comments, hence the nature of a conversation / debate. It was not in the Insurance Deals section and so I see no reason why "You Admin" deem them to be inappropriate and thus remove them.

They were removed because a certain trader has requested them to be removed, but you are never going to admit that, as you want to save face.
They were removed by Tricky which you already know and the reason why so I'm not sure why you are asking me, if you have an issue feel free to drop him a PM.

It is indeed my opinion that you have a problem with Aplan and various other traders, but it's not only my opinion but quite a few other members, but i'm not going to get in too that and start naming names.

Traders are certainly not put above members, we aim to keep it a level playing field and if people have a problem then they should be coming to us administrators to voice their issues as that's what we are here for. :)
 

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Just another brick in the wall
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2,693 Posts
I rarely come by here, but do occasionally pop by. I certainly wouldn't if it went subscription based.

With the subject of traders and dodgy deals, I got massively ****ed over by two of the biggest traders on here, all the big posters on here defended them and I was wrong apparently, even though I was left hundreds of pounds out of pocket. This is the reason I can't be arsed with the forum like I used to.
 

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Registered
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1,109 Posts
Slightly off the original topic but the one suggestion I have is for traders to have no admin or moderator rights so they do not have the ability to remove or edit any justified comments.

This keeps all trader / product feedback fair and unbiased without being manipulated. Providing a trader provides a good product and service then there shouldnt be any issue with it.

Obviously traders should still be able to edit their own posts but no ability to edit or remove anyone elses posts.

Thats coming from me as a trader (although for some reason its only showing as registered user)
 

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HJC's offical SPAM MAN
Joined
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3,348 Posts
Slightly off the original topic but the one suggestion I have is for traders to have no admin rights so they do not have the ability to remove or edit any justified comments.

This keeps all trader / product feedback fair and unbiased without being manipulated. Providing a trader provides a good product and service then there shouldnt be any issue with it.

Obviously traders should still be able to edit their own posts but no ability to edit or remove anyone elses posts.

Echo that


Sent from my iPhone using Tapatalk
 

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Super Moderator
Joined
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8,949 Posts
Slightly off the original topic but the one suggestion I have is for traders to have no admin rights so they do not have the ability to remove or edit any justified comments.

This keeps all trader / product feedback fair and unbiased without being manipulated. Providing a trader provides a good product and service then there shouldnt be any issue with it.

Obviously traders should still be able to edit their own posts but no ability to edit or remove anyone elses posts.
That's something that I would also support, it would keep everything transparent and would not be a hindrance to any honest trader.

I am glad to see that these days we don't seem to have many private sales problems (DKs issues aside) whether that due to the reduced forum traffic or the 100 post rule I don't know, however I have always advocated having a section where any private sales dispute could be sorted out publically by only the parties involved, that way we could all see who has had a genuine problem, and who to avoid buying or sales.

Yes there will always be bitches but this way we can make our own judgments based on what seems genuine or not, and not rely on hearsay.
 

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Registered
Joined
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9,236 Posts
Slightly off the original topic but the one suggestion I have is for traders to have no admin or moderator rights so they do not have the ability to remove or edit any justified comments.

This keeps all trader / product feedback fair and unbiased without being manipulated. Providing a trader provides a good product and service then there shouldnt be any issue with it.

Obviously traders should still be able to edit their own posts but no ability to edit or remove anyone elses posts.

Thats coming from me as a trader (although for some reason its only showing as registered user)
Yes deffo for that idea
 

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Registered
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356 Posts
Yes I'm new, and I hope I don't get a warning for this like the OP did ? However.

Agree with the 6 boost post about trader/sellers admins right's
In any forum/message board a seller/trader should not have admin right in my eyes. I think the reason's are obvious and don't need to go into that.

I know the 100 post rule, But others still bend it ( seen two this visit )
I will offer part's for free/cover post, if someone needs it and it's just laying about and no use to me to try and help, or put people in touch with others.

Maybe a one time lifetime membership ( to prove sellers/buyers address in case of bad parts, not received, reversed payment ) and be able to sell as a private seller after 50 posts ? None paid members 100/500 post's ?


Tricky-Ricky
private sales dispute could be sorted out publically
I think a admin or super boss would have to edit the reply into bullet point's or risk a Jerry Springer event lol
Just my two cent's
 

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Seasoned Member
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4,424 Posts
Hello,

I just want to add that as a trader I do not have the ability to amend or delete other peoples threads.

If there is a thread about us and someone posts a comment which is untrue then I will report it and leave it to the SOC forum to see if it helps the forum and the community.

The post that was removed from a thread that was originally started in praise of A-Plan was that brokers had no power on the outcome on claims.

This is completely false as I help clients every day with claims from calling garages, chasing third party insurers, sourcing hard to get windscreens from alternative suppliers, helping to get adverts of cars on sites like piston heads and the owners clubs to help the insurers come up with the correct value for the vehicle. The list goes on.

The thread was removed because if someone had an accident they might not come to us first to help with the claim. We offer the best advise and can try and deal with the third party directly so you do not have to pay an excess or pass you over to the legal cover who again can sort out the claim for you.

In our office we have a specialist claims handler. all he does is handle claims on a day to day basis and I often here him on the phone to the insurers claim teams and chasing stuff up, dealing with garages etc, getting CCTV footage, witness statements and pushing the claim as long as quick as possible. So this massively impacts the claim and the decisions made with the insurers claims department.

The post was removed as it did not reflect the service that A-Plan offer you as the client.

Kind regards

Dan
A-Plan
 

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Seasoned Member
Joined
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9,055 Posts
Discussion Starter #14
Admin, can you remove Dan's post please as it has nothing to do with the topic on discussion here, contrary it confirms my exact reason for my initial post at the top as he states:

The post was removed as it did not reflect the service that A-Plan offer you as the client.
But this is not the traders paid for section, neither were the posts I put on the other topic, so this TRADER should have no priority over a member in a non trader area and yet he clearly does have hence confirming on this thread that he had the posts removed.

insurance broker
noun
a person or company registered as an adviser on matters of insurance and as an arranger of insurance cover with an insurer on behalf of a client.
I've said it before a third party broker has no influence on any claim, they act as a gateway sometimes between you and the underwriter. It is the underwriter's claims department that deals with the claims.

When you need to notify the insurer of a claim, you call the insurers claim line to inform them of your claim. APlan need to know for their own records, so they can mark a claim against your account and NCD for monitoring that is all.
 

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Administrator
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14,725 Posts
Slightly off the original topic but the one suggestion I have is for traders to have no admin or moderator rights so they do not have the ability to remove or edit any justified comments.

This keeps all trader / product feedback fair and unbiased without being manipulated. Providing a trader provides a good product and service then there shouldnt be any issue with it.

Obviously traders should still be able to edit their own posts but no ability to edit or remove anyone elses posts.

Thats coming from me as a trader (although for some reason its only showing as registered user)
This is something I've always wanted and think it's time it was implemented :)
 

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Seasoned Member
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4,424 Posts
Admin, can you remove Dan's post please as it has nothing to do with the topic on discussion here, contrary it confirms my exact reason for my initial post at the top as he states:



But this is not the traders paid for section, neither were the posts I put on the other topic, so this TRADER should have no priority over a member in a non trader area and yet he clearly does have hence confirming on this thread that he had the posts removed.



I've said it before a third party broker has no influence on any claim, they act as a gateway sometimes between you and the underwriter. It is the underwriter's claims department that deals with the claims.

When you need to notify the insurer of a claim, you call the insurers claim line to inform them of your claim. APlan need to know for their own records, so they can mark a claim against your account and NCD for monitoring that is all.
Again not true Niz, unless you work in insurance or for that matter work for us, how do you know what we do???

We encourage people to report the claim to us first. If it's a clear cut non fault, then can we deal directly with the third party so you do not pay the excess saving you that expense until you can claim it back.

The insurers do not deal with the personal injury and uninsured losses and we have teams who deal with that.

Its obvious you were not happy with a positive thread about A-Plan and wanted to add a negative spin on brokers without knowing the facts.

Also why bring it up in a thread praising A-Plan, why not start your own thread where we can all discuss it and I will you guys know what we do. I posted feedback from a client where he called me to sort his claim.

As a trader I have the right to give people the true facts on what we offer and can do for them and its for you to say otherwise.

Dan
 

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Seasoned Member
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9,055 Posts
Discussion Starter #17
Again not true Niz, unless you work in insurance or for that matter work for us, how do you know what we do???

We encourage people to report the claim to us first. If it's a clear cut non fault, then can we deal directly with the third party so you do not pay the excess saving you that expense until you can claim it back.

The insurers do not deal with the personal injury and uninsured losses and we have teams who deal with that.

Its obvious you were not happy with a positive thread about A-Plan and wanted to add a negative spin on brokers without knowing the facts.

As a trader I have the right to give people the true facts on what we offer and can do for them and its for you to say otherwise.

Dan
Okay Dan, then please allow me to post an exert from A-Plans Terms of Business, specifically the claims section:

https://www.aplan.co.uk/a-plan/terms-of-business said:
Making a claim

We are here to help you with your claim and to act on your behalf. We will guide you through what can often be a difficult and stressful time and help make certain the insurer provides the responsive service you are entitled to expect. If you think you may need to claim, please let us know immediately.

We will normally monitor the progress of your claim, and provide guidance to you where appropriate. Should there be any significant changes to your claim, we will notify you as soon as possible.

If you have not bought our optional legal expense insurance policy, in the event of a non-fault accident, you are covered for up to £100 of legal advice from ACM ULR Ltd, along with cover for any unrecoverable or residual liabilities that you may incur under any credit agreements in connection with the provision of hire car or repair costs provided by or through ACM. This cover is underwritten by Am Trust Europe Limited. Further details and a policy are available on request.
You are now claiming that you deal directly with the third party involved in the claim, that right there will be in breach of the insurance handbook for the customer, as the insurer ("underwriter") should be notified of all claims, regardless of blame/non-blame.

It sounds like you are also circumnavigating processes and procedures outside of the norm in order to save the customer paying an excess. Something they won't pay anyway if the incident is deemed non fault.

I do feel that this thread is going way off topic now though thanks to Dan's input.

But I would like to add the following from just two underwriters, and I ask anyone else that needs clarification on this to refer to their own policy documentation:

Insurance Provided By Lancaster Insurance Brokers
Policy Documents: Markerstudy Underwriters.
IN THE EVENT OF A CLAIM
All claims must be reported to our 24 hour Claims Helpline on 0844 873
8183 within 24 hours of the incident.
Correspondence should be sent to our UK service providers, Markerstudy
Limited at PO Box 420, Tunbridge Wells, Kent, TN2 9LT
This is a Markerstudy underwritten policy, note that the customer must call the Underwriters claims line in the event within 24 hours.

Some insurers use Claims Handling Companies such as OneCall or Hadleigh Claims

Insurance Provided By Adrianflux Insurance Brokers
Policy Documents: Trinity Lane Underwriters.
How to make a claim
Your claim will be dealt with by our UK claims handling agents, Hadleigh Claims
Management (Hadleigh).
You must report any accident immediately.
If you need to report an incident involving damage to or loss of your vehicle,
please phone Hadleigh on 01279 719912 immediately.
So please stop trying to pull the wool over consumers eyes, yes you might of helped people in the past with activities outside of your roles scope. But that is not a service offered by your company, if it was it would be public knowledge on your website.

You also have given enough information to prove that you ARE in fact given priority over members on here if you do not like someones posts, you have them removed despite which area of the forum the comments are posted in and that is unacceptable.
 

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Seasoned Member
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9,055 Posts
Discussion Starter #18
p.s. and now you have edited your posts to hide your original comments, which should not be allowed if you are making claims to people about how you operate you should stick with them and not edit your posts, very very underhanded Dan.
 

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Seasoned Member
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4,424 Posts
p.s. and now you have edited your posts to hide your original comments, which should not be allowed if you are making claims to people about how you operate you should stick with them and not edit your posts, very very underhanded Dan.
Well done Neil, you have beaten me..

a great big massive congratulations as I am cancelling my membership with the SOC.

I am sure you see me as wolf of wolf street kind of character with my feet on the desk smoking a cigar and counting the hand fulls of cash I have made during the day.

Nothing could be further from the truth and you know nothing about me.

When I first started the SOC I knew nothing about the jap scene but made the effort to get out to shows and events to learn about the cars and offer the best service I can. Anyone who has met me knows I am a nice guy and would do anything to help anyone be it a claim, windscreen or saving money on a premium.

Back when I started I was very enthusiastic and wanted to help everyone. When I lost your business yeah, I was annoyed and wanted to keep you on cover. You were my client and wanted to look after you. You seem to feel I broke data protection rules but insurance companies do that all the time. Sky, flux, keith michaels all fight to keep the business as we offer a service.

I honestly have nothing against you, and if I saw you at Jap day I would buy you a beer and have a chat.

The way I feel is if I work in a shop, then I have a guy pressed at the window yelling to my clients.. " don't go with him, its cheaper down the road", or " he will not look after you and takes no pride in his work "..

If you want to know what type of guy I am, then I am the type of guy who read a post on a forum where a guy was bringing his poorly son to an event. Out of my own pocket I bought the lad a nice lego camper set and arranged to give it to him at the show. Seeing that lad smile was really rewarding and meant a lot to me.

As I said, niz well done mate as you have forced me off the forum and I am sure you will have a drink tonight in celebration to a job well done.

Oh and by the way Russell brand, I edited my post due to bad grammar .. My bad..

All the best

Dan
 

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Seasoned Member
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9,055 Posts
Discussion Starter #20
First of all my intention was not for any of that, you commented on my thread and so I asked for your posts to be removed, I reported them to the moderator queue but alas they were not removed.

Yet you reported my posts in a thread that did not belong to you, or in your section of the forum and yet they were removed. That is my problem, traders taking priority over the forums members. You took it all to heart and are now throwing the threat of cancelling your subscription to the forum, no doubt the admins will step in etc.

So do you see how your opinion of me and my actions are wrong? I'm about the forums being fair to it's members, it's the same thing that's got me into bother before it's not aimed at Aplan or you directly it's aimed at the policys here in practice that are not fair to the members.

Check the history, Japspeed, Knight Racer etc! These would not be issues, if the forum was paid fort by the members, as the forum would not beholden to the traders.

I do not see you as a "wolf of wallstreet" kind of character as I've never even seen the film, and it's not you that lost my business, it's A Plan so please do not take it so personally. When I have an opinion I like to share it, and when it differs I like to debate over it. People will chose to insure with who they see fit to insure with, I only ever tell people to shop around for the best deal. Insurance is a buyers market.

I do not doubt you are a genuinely nice guy, but at the same time you are here as a business and you are commenting and operating as a business / trader not a user. You clearly have taken this to heart and I apologise if I have offended you directly. Again not my intention, I just wanted to show how a member is treated differently to a trader.
 
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