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Devon/Cornwall Area Rep
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897 Posts
Discussion Starter #1
ive been waiting for a box of parts to arrive that i orderd 3 weeks ago and they still havent turned up.
i called to order the bits and was told that 1 of the items was out of stock so i said ok hold onto it and send then when they arrive if its not going to be to long, a week later i hadnt herd anything so called to chase and was told they still werent in stock but everything else was, i asked them to send all the parts that were in stock and then follow the last item on when it arrived so i could get on with getting the car ready for japfest because i have ALOT to do to it, was told that was fine and they would be here in a few days, few days later still no bits, called again, was told they havent been sent, 1 item is still not in stock so was being held on to, again, explained i need the rest of the bits so i can get on with it and just send the last item when it arrives, again was told ok and will be here in a few days.
same thing again, this time call and say the same to be told they have the last part in stock and that they are sending all of the bits out 6to me and that they will be here by monday, well that was yesterday, still not bits, called them to see what was going on, they said they will call the courrier company and check the tracker and call me back, they never called back so im seriously pissed off now, im sat at work which is the delivery address and still no package or call to confirm where my parts are from yesterday when they told me they would get back to me. if they arnt here before the time i finish at 14.00 today then i want my money back and ill go somewhere else, i wont be using this company again no matter what happens now, they normally get good praise on here but i cant see how because they way they have dealt with me has been piss poor in my oppinion.
 

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Everybody knows that the bird is the word
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9,198 Posts
I hope they're not a trader on here.... that's piss poor customer service!
Nothing more frustrating and infuriating than a supplier that says they'll do something, then they do the opposite
 

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Registered
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1,471 Posts
Also helps people get a 'REAL' idea on some of the traders, not saying the ones on here are bad, but i like to fully know what a companys like before using them.

NAME AND SHAMMEEEE (isnt ur fault they done a crappy job)

Bet i know who it is aswell.
 

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Devon/Cornwall Area Rep
Joined
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897 Posts
Discussion Starter #8
na its not a breakers, although there is a breaker on here that i will not use unless it is my last chance to get a part without removing a limb. having posted this post though guess what has just come through the door.
its all here and its all good and im happy with it its just annoys me that ive wasted 3 weeks that i could have been doing all the other parts ive got just because they wanted to save a few quid on pastage on coilpacks. thing is this is the second time ive used this company, the first time they were spot on, i orderd the bits and they were in my hand the morning after but this time has just been ball ache, i can get what they were trying to do, there running a business at the end of the day but if you dont want to pay extra postage costs then be honest and tel the customer, dont say your going to send it and then hold onto it.
 
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